pNeo LLC is a business incubator based in Texas, USA (“we”, “us”, “our”, and “pNeo”. We have a range of products available for purchase through the websites that we manage, and other retailers and distributors internationally that we partner with.
“Contact” is a person. You may contact through our Services. In other words, a Contact is anyone who has contacted us or purchased a product from us, and has given us information.
“Personal Data” means any information that identifies or can be used to identify a Contact or a Visitor, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, email address, device and IP information or other demographic information.
“Visitor” means any person who access any of our Websites.
“you” and “your” means, depending on the context, either a Contact, or a Visitor.
SECTION 2 – YOUR PRIVACY
This section applies to Personal Information we collect and process from a visitor or customer.
INFORMATION WE COLLECT
When you engage with our website, for example if you browse our site, inquire about a product or service, or purchase something from our store, we collect the Personal Information you give us such as your name, address and email address.
While engaging with our website, you may provide Personal Information about you and your Contacts. Personal Information is often, but not exclusively, provided to us when you purchase our products, consult with our customer service team, send us an email, or communicate with us in any other way.
This information enables us to provide you with product that you purchase from us, or to answer the questions that you have asked.
INFORMATION WE COLLECT AUTOMATICALLY
When you browse our store, we automatically receive your computer’s internet protocol (IP) address, device and operating system, to provide us with information that helps us enhance your experience.
Our web servers keep log files that record data about the devices that access our servers, and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information if you upload files to our servers.
INFORMATION FROM OTHER SOURCES
From time to time, we may obtain information about your or your Contacts from third-party sources, such as our social media platforms or our joint marketing partners. We take steps to ensure that these parties are legally or contractually permitted to share this information with us.
WHAT DO WE DO WITH YOUR INFORMATION?
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We may use the information we collect through our Websites for a range of reasons, including:
To provide, operate, optimize, and maintain our Websites.
To send you information for marketing purposes, in accordance with your marketing preferences.
For recruitment purposes if you have applied for a role with pNeo.
To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested.
To manage our Websites and system administration and security.
To improve the navigation and content of our Websites.
To identify any server problems or other IT or network issues.
To process transactions and to set up online accounts.
To compile aggregated statistics about site usage and to better understand the preferences of our Visitors.
To carry out research and development to improve our products and services.
To customize content and layout of the Websites.
To carry out other legitimate business purposes, as well as other lawful purposes.
SECTION 3 – USE OF PERSONAL INFORMATION
WHEN YOU PURCHASE A PRODUCT OR SERVICE
When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. You may receive emails, receipts, shipping notifications or reminders about our products or services. We use third parties for secure credit card processing and these third parties collect your information to process your orders and credit card payments. By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
TO SEND YOU ALERT MESSAGES
We may inform you about temporary or permanent changes to our products or services, such as account, security or compliance notifications, updates about our products or other relevant information.
TO PROVIDE YOU WITH CUSTOMER SUPPORT
You may receive emails, receipts, shipping notifications or reminders about our products or services, or to answer specific queries that you have asked of us directly.
TO MEET LEGAL REQUIREMENTS
We may disclose your Personal Information if we are required by law to do so or if you violate our Terms of Service. This may include disclosure to legal or accounting professionals, public authorities to meet national security or law enforcement agencies or other legally permitted disclosures.
TO PROVIDE, SUPPORT AND IMPROVE OUR SERVICES
TO PROVIDE SUGGESTIONS TO YOU
This includes suggested products or services that other customers have found useful.
To carry out other legitimate and lawful business purposes, which we will notify you of.
SECTION 4 – COOKIES
We and our partners may use various technologies such as cookies or pixels. This enables us to ensure that your experience with our website, product and services is enhanced through functionality such as faster loading times or remembering your information to streamline further purchases.
SECTION 5 – YOUR RIGHTS
You and your contacts may have the following data protection rights:
We take reasonable steps to ensure that the data we collect is accurate, complete and up to date. If after you purchase product or opt-in to receive updates from us, you may update your information or withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at: pNeo, PO Box 759, Denton, TX 76202, United States. You also have the right to complain to a data protection authority about the collection and use of Personal Information. Contact details for data protection authorities in the EEA are available here. If you no longer want to receive information from us, please utilize the unsubscribe functionality that we use. If you contact us directly, we may remove or update your information within a reasonable time and only with your consent or direct request. If you make a direct request to us, we may ask you to verify your identity to ensure that your Personal Information is protected.
LEGAL BASIS FOR COLLECTING AND PROCESSING PERSONAL INFORMATION
We process Personal Information about you as a data controller as described in this section, where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include: improving, maintaining, providing, and enhancing our technology, products and services; ensuring the security of the Services and our Website; and for our marketing activities.
SECTION 6 – PUBLIC INFORMATION AND THIRD-PARTY WEBSITES
We have public blogs on our websites. Any information that you include in a comment on our blog may be read, collected and used by anyone. If your Personal Information appears on our blogs and you want it removed, please contact us on firstname.lastname@example.org. If we are unable to remove your information, we will tell you why.
SOCIAL MEDIA PLATFORMS AND WIDGETS
Our Websites include social media features, which may collect information about your IP address and the page you are visiting on our website. These features may set a cookie to ensure that the feature functions as intended
LINKS TO THIRD PARTY WEBSITES
Our Website include links to other websites, and their privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies, and we cannot control the actions of other users or the actions of the websites or platforms themselves. We encourage you to carefully review the policies of these websites.
CONTESTS AND SWEEPSTAKES
SECTION 7 – SECURITY
To protect your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If you have created an account with us, it is your responsibility to ensure that you keep your username and password secure, and never disclose it to a third party. We cannot view your password, and cannot resend forgotten passwords, but we can provide you with a way to reset your password.
SECTION 8 – RETENTION OF DATA
We retain Personal Information where we have an ongoing legitimate business or legal need to do so. Our retention periods will vary depending on the type of data involved, but, generally, we’ll refer to these criteria to determine retention period:
Whether we have a legal or contractual need to retain the data.
Whether the data is necessary to provide our Services.
Whether you can access and delete the data
Whether you would reasonably expect that we would retain the data until they remove it
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve you.
SECTION 9 – SHOPIFY
Our website is hosted on Shopify, and our shopping cart utilizes Shopify Pay. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored securely through Shopify’s data storage, databases and the general Shopify application.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 10 – QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at email@example.com or by mail at: pNeo, PO Box 759, Denton, TX 76202, United States